Assistance Center

Setting up your Zcash Wallet is straightforward. Download the official wallet from our website, install it on your device, and follow the setup wizard. You'll need to create a secure password and write down your recovery seed phrase. Always store your seed phrase in a safe, offline location as it's essential for wallet recovery.

Shielded addresses (starting with 'z') provide complete privacy by hiding sender, recipient, and transaction amounts using zero-knowledge proofs. Transparent addresses (starting with 't') work like Bitcoin addresses with full blockchain visibility. Shielded addresses offer superior privacy protection for your transactions.

Transaction confirmation times depend on network congestion and transaction fees. Shielded transactions require more computational resources and may take longer. During busy periods, increasing your transaction fee can help prioritize your transaction. Most transactions confirm within 2.5 minutes (one block time).

Always backup your 24-word seed phrase immediately after wallet creation. Store it securely offline, preferably written on paper or metal backup devices. To restore, install the wallet software and choose "restore from seed phrase" during setup. Enter your seed phrase exactly as written to recover your wallet and funds.

If you forget your wallet password but have your seed phrase, you can restore your wallet with a new password. Without the seed phrase, funds cannot be recovered. This is why backing up your seed phrase is crucial. Never share your seed phrase with anyone, as it provides full access to your funds.

Yes, Zcash Wallet supports integration with major hardware wallets including Ledger and Trezor for enhanced security. Hardware wallet support for shielded transactions is available in the latest versions. This provides the highest level of security for storing your ZEC while maintaining privacy features.

Yes. You can import a wallet created in another Zcash app by selecting Restore Wallet and entering your seed phrase. After that, the wallet will rescan the blockchain to rebuild your balance and history.

Zcash uses a small fixed network fee (around 0.0001 ZEC) that is automatically applied to help secure the network and prioritize transactions. The wallet sets this fee for you to ensure reliability and simplicity, but advanced fee controls may be available in the settings depending on your version and configuration.

Yes. You can connect the wallet to your personal Zcash full node for maximum privacy and independence. Simply enter your node details in the wallet settings, and the app will sync directly from your node instead of public lightwallet servers.